Returns, Refunds and Cancellations
- We are happy to accept returns of non-custom items within 14 days of delivery. Please note that it may take up to 2 weeks for your refund to be processed once your item has been received. Custom Linens Direct will only accept merchandise for return from the original purchaser.
- Custom orders are not eligible for Exchange or Refund unless defective. In the unlikely event that your custom order is defective, contact us to make arrangements to send it back to us for complimentary repair.
- Products must be in their original unused and unwashed condition in order to be eligible for return. Any products that have been mishandled, abused, altered or used in such a way as to void the manufacturer's warranty are not eligible for return.
- All merchandise must be returned with the original manufacturer's packaging and accessories including all original packaging and enclosures. Please make sure parcels are securely packaged and sealed. Due to the strain of shipping, many cartons cannot withstand additional shipping in their original carton. We strongly recommend double boxing.
- Items that are not returned in their original condition will be returned at our discretion.
- Shipping and Handling charges paid are non-refundable. You will be responsible for shipment and insurance cost for the return of all merchandise.
- Before returning any item you must obtain a valid Return Authorization (RA) number. Items returned without a valid RA number are not eligible for refund. You can request a RA number by filling out our Return Authorization form by clicking the following link: Return Authorization Form.
- Returned items must be received within 15 days from the day your RA is issued. For your protection we recommend making all return shipments via FedEx or UPS, or USPS with tracking. Custom Linens Direct will not be responsible for returns that are lost, miss-shipped or damaged during shipment.
Regular orders that have not already shipped from our warehouse can be canceled without penalty. Please note that most orders ship within 24 to 48 hours of your purchase. Cancelation requests that occur after an order has shipped will be subject to our normal return policy. Cancellation requests are not accepted for custom orders.
If you have questions about the return of any item please contact our customer service department by calling (470) 315-1034 and we will be glad to assist you.